Amazon server outage causes problems for Alexa, Ring, Disney Plus and deliveries

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Problems with some Amazon Web Services cloud servers cause large chunks of the internet to load slowly or fail. Amazon’s vast network of data centers powers many things that you interact with online, including this website. So, as we’ve seen in previous AWS outage incidents, any problem has massive ripple effects. People started noticing issues around 10:45 a.m. ET.

While some affected services that rely on AWS have been restored, the internet is still a bit slower and more unstable than usual. The most important application affected by the outage could be the one used by Amazon employees. CNBC points to Reddit posts from Amazon Flex, warehouses and delivery people that say apps that keep track of packages, tell them where to go, and generally keep your items on time have also gone down.

There have been reports of outages for Disney Plus and Netflix streaming, as well as games like PUBG, League of Legends, and valiant. We have also noticed issues accessing Amazon.com and other Amazon products like the Alexa AI Assistant, Kindle eBooks, Amazon Music, or Ring Security Cameras. DownDetector’s list of services with spikes in their crash reports runs on almost every recognizable name: Tinder, Roku, Coinbase, Cash App, and Venmo, and the list goes on.

There are reports from network administrators everywhere about errors connecting to Amazon instances and to the AWS Management Console, which controls their access to servers. Amazon’s official status page has been updated with messages confirming the outage.

[11:26 AM PST] We are seeing an impact on several AWS APIs in the US-EAST-1 region. This issue also affects some of our monitoring and incident response tools, delaying our ability to provide updates. Affected services include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS services in US-EAST-1.

The root cause of this problem is a corruption of several network devices in the US-EAST-1 region. We are pursuing several mitigation paths in parallel and have seen signs of a recovery, but we do not have an ETA for a full recovery at this time. Root connections for consoles in all AWS Regions are affected by this issue, but customers can connect to consoles other than US-EAST-1 by using an IAM role for authentication.

It looks like the issues are focused on the AWS US-EAST-1 region hosted in Virginia, so users elsewhere may not see as many issues, and even if you are affected, it might manifest as a slightly higher load. slow while the network redirects your requests elsewhere. Contacted for comment, Amazon highlighted updates on its status page, which indicate the company “is actively working on the recovery.”

Update December 7 at 3:41 p.m. ET: Added impact information for warehouse and delivery workers, and the most recent status message.


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