Editor’s note: This article was originally published in January 2021 by Sidney Sullivan.
GRAFENWOEHR, Germany – The USAG Bavaria vehicle registration office is launching a new web-based appointment scheduler on Monday, February 1. This appointment scheduler will replace the current appointment booking method, which is by email.
The new scheduler will allow community members to freely choose the date and time that best suits their needs up to 90 days in advance, subject to availability. At their convenience, they will also have the option to waitlist, reschedule or cancel an appointment. And this website can be accessed on personal devices without a common access card.
“The website was designed to provide a more flexible solution to the customer,” explains Richard Camacho, Deputy Director of the Emergency Services Branch. “By allowing the client to schedule their own appointments, our team will be able to better serve clients on site.”
When using the Website, Community Members will be prompted to select the service location, available registrar, transaction type, and appointment date and time. Camacho recommends customers check the availability of any additional registrars before joining a waitlist, as each registrar will have lists of appointment dates and times.
On condition that all the required documents are at hand at the time of the appointment, customers can carry out several types of transactions in a single appointment; however, the Vehicle Licensing Office asks customers not to use the website to schedule consecutive appointment slots.
“The average time per transaction is 15 minutes,” he says. “We will ask customers to email our team if they need more than one transaction. Our team can schedule the appointment and book the time needed to provide service to the customer.”
To finalize the appointment, community members must provide a personal email address and a five-digit random code. Then, customers should immediately check their inbox for a confirmation email.
“We suggest all clients bring the verification email to the appointment,” Camacho says. “If a customer doesn’t have their code or the email, they can provide their personal email address to our team, and we can verify the appointment.”
In response to recent community feedback, the Vehicle Licensing Office has been working on this web-based solution for several months. “Our team is thrilled with the new appointment scheduler,” Camacho concludes. “This will allow more flexibility for our customers and allow more time for the team to provide service to the customer!”